Penn State Health Liaison Patient Account - PSH PFS-Hospital in Hershey, Pennsylvania

Penn State Health Shared Services

Location: US:PA:Hershey

Work Type: Full Time

FTE: 1.0

Shift: Day

Hours: M-F, 8:00am -5:00 pm


Under the direction of the Team Manager, the Liaison will be responsible for ensuring quality, productivity, and an even-flow of work on a daily basis. The Liaison will also be responsible for assessing, assigning, and monitoring daily workload, providing higher-level customer service, acting as a preceptor for all new staff and serving as a resource for issues for individuals within and outside our department. The Liaison will also assists in developing and maintaining policies and procedures, participates in special projects and is a technical resource for the team to include full knowledge of billing systems and total revenue cycle operations.


High school diploma or GED plus 3 years job related experience required OR Associates Degree plus 1 year job related experience required. Medical Terminology knowledge and prior Revenue Cycle experience preferred.

CRCR Certified (obtained within first year of employment)

Knowledge, Skills, & Abilities: Excellent customer service, communication and computer skills are required.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.